Return & Refund Policy
We understand that purchasing an urn is a meaningful and often emotional decision. We’re committed to ensuring you are fully satisfied with your order and will work with you if there’s a problem. Please read our return and refund policy carefully.
Eligibility for Returns
We accept returns on non-customized urns within 30 days of delivery, provided the item is:
Unused and in its original condition
In original packaging (or equivalent secure packaging)
Accompanied by proof of purchase
Unfortunately, we cannot accept returns on:
Customized or engraved urns
Used or damaged items not caused by transit
Items returned more than 30 days after delivery
Return Process
To initiate a return, please contact us at contact@funeralsupply.shop or here on our website with your order number and the reason for return. We will provide instructions and a return authorization.
Customers are responsible for return shipping costs unless the item arrived damaged or the wrong item was sent.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos and a description of the issue. We will replace the item or issue a full refund at no cost to you.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 5–7 business days.
Please note that banks and credit card companies may take additional time to process and post the refund.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original (if eligible) and place a new order.
Contact Us
If you have questions about your order or this policy, please reach out to us at contact@funeralsupply.shop. We’re here to help.